Toe stop derby shop FAQs
Terms & Conditions
Refunds and exchanges on unopened and unused merchandise accompanied by original receipt within 14 days of purchase. If the item is shipped to you or you are waiting to receive merchandise, this time begins when you receive the merchandise. Returns and exchanges must include all undamaged original packaging. When shipping skates for refund or exchange place original box in another box to ensure skate box returns in good condition. No refunds or exchanges on special order items. Cancelled pre-orders will still be charged shipping and applicable taxes.
Order Tracking
Toe Stop Derby Shop utilizes Canada Post when shipping parcels. Once your order has been processed and has accepted by Canada Post an email will be sent to you providing you the tracking number for your order.
Track your Order
Covid Changes
- Customers are required to wear a mask and use hand sanitizer upon entry.
- Limit of 2 people in store at a time. Please practice social distancing while waiting.
- Appointments are recommended.
- No trying on skates and clothing prior to purchase. We will assist you in choosing the correct size. If you need to be fitted bring along a pair of clean socks.
- We will continue accept exchanges and returns on unused merchandise accompanied by original packaging and receipt within 14 days. This will commence on the date you receive your merchandise for pre-orders. Custom orders remain a final sale.
Please, if you have any symptoms at all or have been in contact with a person who may be infected with COVID-19, wait to see us. Let’s keep each other safe!!